EMS
EMS is a type of postal service which provides the fastest and the safest delivery of post items in both domestic and international postal services, within the defined term of delivery.
Express mail item constitutes a courier service which includes acceptance of a post item, based on specific request made by the sender (via telephone et al), at the address specified by the sender, and delivery of the said item at the address of the addressee.
EMS (Express Mail Service) is the universal abbreviation for this particular service, used in both domestic and international postal services. EMS items are sealed and recorded. Adequate records are kept at each stage of handing the items (acceptance, dispatch, transfer, arrival, delivery), as stipulated in Courier Service Provision Manual – EMS, and in Provision of Postal Services Regulations (including excerpts from other regulations governing postal matters).
EMS Courier service rate for domestic and international postal services is determined pursuant to Domestic and International Postal Service Price List.
Express mail item weight, in both domestic and international postal services, may not exceed 15 kilos.
EMS items’ dimensions, in both domestic and international postal services, may not exceed:
- in case of surface EMS items, the sum of length, width and height may range from 30 cm to 140 cm, and if an item is of cylindrical shape, the sum of length and two diameters may not exceed 140 cm, and it may not amount to less than 17 cm; in addition, one of the shortest dimensions may not be less than 10cm;
- in case of air EMS items, their length may not exceed 50 cm, and each other side may not exceed 40 cm.
In domestic postal services, the smallest EMS dimensions are the following: 25 x 17,6cm.
The maximum marked value of an EMS item is KM 10 000.
EMS item, in domestic postal services, may contain written statements, money, goods, and other objects, with the exception of the objects prohibited by law. The sender will be held responsible for mailing prohibited objects or goods in EMS items in domestic postal services.
Sender of EMS item will be held responsible for any damages to other postal items that occur as a result of dispatching a prohibited object, or as a result of failure to satisfy reception criteria. The sender will be held responsible even if the receiving post office accepted the said item.
Sender will not be held responsible in the case of error or neglect on the part of receiving post office or transporting authority.
Sender shall submit an EMS item as a separate parcel should it contain live animals, very fragile objects, liquids, highly liquefiable materials, animal or human organ parts, urns containing ashes, sensitive devices, infectious materials and the like.
EMS items submitted may or may not have marked values.
In domestic postal service, EMS items may be accepted as valued items or as items including either advice of delivery or cash on delivery service.
If requested, in addition to post office counters, EMS items may be accepted at sender’s home or office address.
Postal centers receive notifications of EMS items to be accepted, between 7AM and 8PM, on the following telephone number: 1417.
Transfer and delivery terms of EMS items
EMS items must be transferred and delivered within the following terms of transfer and delivery:
- EMS items submitted to be delivered to an addressee in the area of the same post – the same city:
D/D – the same day, until 2PM (no acceptance after 11AM)
D/D – the same day, until 8PM
D+1 – the next day, until 2PM
D+1 – the next day, until 8PM
D+2 –within the period of two days - EMS items submitted to be delivered to an addressee in the area of the same PC:
D/D – the same day, until 2PM (no acceptance after 3PM)
D+1 – the next day , until 2PM
D+1 – the next day, until 8PM
D+2 –within the period of two days - EMS items submitted in the headquarters of one PC to be delivered in the headquarters of other PC:
D+1 – the next day, until 2PM
D+1 – the next day, until 8PM
D+2 –within the period of two days - EMS items submitted in a post office outside of the headquarters of one PC to be delivered outside of headquarters of other PC:
D+1 – the next day, until 8PM
D+2 –within the period of two days
Urgent Post Item
Any letter post item, postal and telegraph order and parcel must be submitted as an urgent item should it contain highly perishable goods.
Post item addressed to a wider delivery area, a PO BOX or poste restante cannot be submitted.
The urgent post item will be delivered to an addressee before any other item, under the terms and in the manner as defined by Terms and Conditions of Provision of Postal Services Regulations.
Sticker or label which reads „EXPRESS“ (urgent), in light red lettering, will be placed in the upper left corner of the address side of the urgent post item. In case there is no sticker or label available, the word EXPRESS (urgent) must be written in large red letters.
In international postal service, the urgent post items will be accepted to be delivered only in the countries that accept the service.
Very Urgent Parcel
Parcels considered very urgent are dispatched to destination post office via the first available postal and transport connection, in accordance with the provisions of the post items transport schedule.
Any parcel may be submitted as very urgent parcel, regardless of its content and its type.
A parcel containing live animals or highly perishable goods must be submitted as very urgent parcel.
Very urgent parcel delivery is carried out in the manner defined for the delivery of very urgent postal items.
The list of countries with which BiH exchanges EMS items:
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For additional information, please call 1312 (our Contact centar,
or send an e-mail to: kontaktcentar@nova.posta.ba